Subtle Refinements.
Compounding Results.
We show independent and boutique hotels how to capture £40K-£120K in annual revenue through small operational improvements.
Systematic improvement, built for owner-run hotels.
No renovation, no CapEx, just smarter execution.
Not sure where to start?
Book a free 30-minute digital booking audit: We'll walk through your booking experience live, identifying 5-7 specific friction points. No pitch, no obligation.
You're Leaving Money on the Table
Not because your property isn't excellent. But because small operational gaps: pricing, upsells, guest flow, service timing, quietly cost thousands monthly.
These Aren't Big Problems
They're subtle. A menu that's too long. Late checkout offered free instead of monetised. Staff not trained on natural upsells.
You Can't See Them Anymore
When you run a hotel daily, you stop noticing what guests notice. The lighting. The spa nobody knows about. The booking friction that sends guests to OTAs.
Why We Exist
Major hotel groups build continuous operational improvement into the business. Independent hotels usually have to do it alongside everything else.
We bring the same level of rigour, without the overhead, so owner-run teams can protect standards and capture missed revenue.
No renovation. No disruption. Just small refinements that compound.
Digital Pathways Review
What guests see before they book: your website, booking journey, OTA presence, and online reputation.
From £195 | Remote delivery
Strategic Property Assessment
What guests experience after they arrive: service timing, pricing strategy, operational flow, and revenue opportunities.
From £895 | On-site visit
Who we work with
Independent & boutique hotels, 10–100 rooms
Owner-operated or small family groups
Properties where owners feel P&L directly
4–5 star or equivalent
Ready to refine, not renovate
“The insights we received were clear, well-structured, and grounded in an understanding of how guests actually experience a stay. Many of the suggestions helped us recognise opportunities for better visibility and refinement in processes already in place. We found the review genuinely valuable.”
